F.A.Q.

The Utility API is priced based on the number of requests. For every 1 successful API request, you’re billed exactly 1 credit.

Check your account dashboard for a breakdown of your usage.

The Websocket API is priced based on session duration. For every 30 seconds of activity (rounded up), you’re billed exactly 1 credit.

For example, a session that lasts 4 minutes and 20 seconds would cost exactly 9 credits.

Check your account dashboard for a breakdown of your usage.

If you go over your plan’s credit limit, you’ll be charged for exactly how many extra credits you spend.

That said, we don’t ever want to surprise you with runaway costs. So we maintain dynamic values for your account’s soft limit and hard limit.

Your soft limit defaults to your monthly subscription, and your hard limit defaults to 2x your monthly subscription. For free plans, we set these values to $10 and $20, respectively.

When you cross your soft limit, we’ll send you a email asking you to approve an increase to your limits by an incremental amount. If you don’t approve the increase, as soon as you reach your hard limit, we will begin rejecting all requests. This block will persist until either the billing period ends or you approve the increase.

These emails will also invite you to upgrade your plan, but only when it’s cost-effective for you to do so. We will never take this action automatically.

You can change your plan at any time. Just pop over to your account’s billing page and make your changes.

When changing subscriptions, we’ll pro-rate the difference in cost. So if you upgrade plans half-way through the billing cycle, we’ll charge you the difference for the remainder of the cycle. And if you downgrade plans, we’ll save the difference as a credit toward your next billing cycle.

If you switch from monthly to annual billing or vice versa, we’ll still pro-rate the difference, and we’ll also change your billing date to today.